Skylex Information Systems Help in Overcoming Challenges Faced by Call Centers

Skylex systems can monitor the performance of operator and supervisor in a diligent way and in different operational modes. In fact, with the help of Interaction Analytics system, you would expect to get a technological platform to give proper training to your operators for the delivery of optimum level of customers’ service. However, the main question that strikes in the minds of call center companies worldwide is that why they need advanced technique-based information systems to analyze response of their customers or provide training to employees.

Simultaneously, many telecommunication companies and their professionals mostly eager to know the reason, for which they should use emotion-detection based technology in their manufactured, designed and supplied telecom devices. Therefore, here we will highlight about some common challenges faced by global call centers to receive customer loyalty, customer relationship management and in turn the need of voice solutions.

With the consistent growth and exploration of the call center companies and telecom companies at the international level, service providers have started facing big difficulties related to maintenance of stringent quality standards and even high levels of customer satisfaction.

In fact, in order to stay competitive with the latest technologies, contact centers operating at the commercial level should compulsorily provide proper support to varying ranges of vocal services, including telemarketing, outbound cold calling, inbound customer service or support, advertisement, taking of orders, promotional campaigns and even various types of chat services.

Other than this, companies require mounting of their operational expenses, including the expenses related to monitoring of customer satisfaction levels, recruitment, selection, training and staffing of employees, quality assurance and many more. All these facts have escalated the requirement of an efficient and a reliable solution. Hence, call centers and telecom companies should choose for complete quality management solution via emotion detection devices of Skylex Voice Solutions based on LVA technique. You will see details from video.

Brazilian Sports Star Neymar Faces Lumbar Fracture At FIFA

The FIFA is being pressurized by the Brazil’s soccer federation to take strict actions against the Columbian player Zuniga being responsible for the severe injury that sidelined the top player of the team, Neymar, for entire World cup. Although the player sustained the fracture during the match but was later announced by the doctors of his lumbar fracture being severe and that he would not be playing in the later tournament. The injury has exasperated the Brazilians. Recently on Saturday the Brazilian federation, known as CBF, displayed evidences which was the presumably video and in support documentation, to the disciplinary committee of FIFA and demanded actions.

“Neymar sustained a lumbar fracture when he was kneed in the back by Colombia defender Juan Camilo Zuniga late in their FIFA World Cup quarterfinal match Saturday in Brasilia. Brazil won the game, 2-1, but announced afterward that Neymar would miss the rest of the tournament.”

Although Zuniga was called for foul yet wasn’t given any yellow card on the field therefore the committee is said to be responsible for any kind of potential supplementary discipline. The Brazilian News media had reported breathlessly of his injury in hours since the incident happened and one of the best sports stars fell to turf in definite pain and then was carried on a stretcher from the field. Zuniga informed the reporters immediately after the match that he only considered the play "a normal challenge as part of the game; we both wanted to win the ball and we both went in a little strong." The defender further stated that he did not go into the thing in hope of fracturing Neymar’s back. The accident was absolutely coincidental and not intended. The match referee Carlos of Spain has come under heavy criticism which was considered to the most physical of the tournament having 54 foul whistles.

Bollywood Celebrities Criticizing their Exes Publically

The current storm of Ness Wadia and Preity Zinta is building headlines. It is tough to judge that true-lovShapean turn out to be enemies and that also in civic. Some of the Bollywood celebrities have exposed that their love for each other and PDA on-screen and then suddenly, showed up their undomesticated side.

Ness Wadia and Preity Zinta was, as if a ‘couple made in heaven’. Everybody was expecting the pair to get married soon. However, the scandalous reports of their break up came. Everyone was getting used to this reality, when a hard to digest news, of Preity reporting a case against her ex boyfriend, Ness Wadia ill-treated, threatened and abused her at the Wankhede stadium in Mumbai. The news website of everything, the new case is creating a lot of buzz as well as the police are noting statement of preity.

As stated by a news website - “Once lovebirds, Preity and Ness got dirty, against each other, when Preity filed a case against her ex boyfriend on May 30, 2014. Preity complained that Ness Wadia molested, abused and threatened her inside Wankhede stadium in south Mumbai. Even now, the fresh case is making a lot of buzz and police is taking statement of the victim, accused and the witnesses.”

Apart from all this, it is not only Ness Wadia and Preity Zinta, who pull their cohorts in open and that too in a pessimistic way. Various other Bollywood celebrities pairs have also criticized their exes publically. Whether it is Salman Khan and Aishwarya Rai or the common case of Deepika Padukone and Ranbir Kapoor, some of them took their break publically in an unattractive way! Nevertheless, there relationship getting dirty and sour also formed many news headlines. The open break up and then criticizing is still unforgettable.

BeyoncéHits the Top 100 Celebrity List of 2014

The glamorous life of the stars is that media covers are not the only life that is being led by the wonderful and gorgeous celebs. There is much more behind the scenes as stated by the experts. The celebrities a part from acting, singing etc. does a lot more, therefore the Forbes has come up with the top 100 powerful celebs of the industry. The criterion of study here is the income earned by them through various activities all together but without deducting the tax duties and other such expenses. This time Beyoncé has gained the position in the list.

“We estimate earnings by talking to lawyers, producers, agents and other in-the-know folks to figure out how much celebrities earned from entertainment-related business in the past year. That includes music sales, upfront pay on movies and endorsement work. Our time frame for earnings this year is June 1, 2013 to June 1 2014. We don’t deduct things like taxes, agent fees or the other expenses associated.” This is the Forbes criteria.

The star doesn’t hold back with just music, she has built a business empire, though its small yet she earns millions through endorsing corporates like H&M and Pepsi. The celebrity also has a range of perfumes having names like Rise, Pulse and Heat. Also featuring jeans, accessories and shoes she has introduced a clothing company house of Dereon. All together the estimate is that the singer has earned $115 since last June. The highlight of the big year is by her first world tour with husband Jay Z though the dates are short; the pair has claimed the crown of the most powerful celebrity couple. It is being said that the couple hit Miami on the 25th of June and the tour would end in 20 days.